Zoom Video (NASDAQ:ZM) Misses Q2 Sales Targets

Full Report / September 21, 2022
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Video conferencing platform Zoom (NASDAQ:ZM) fell short of analyst expectations in Q2 FY2023 quarter, with revenue up 7.63% year on year to $1.09 billion. Guidance for the next quarter also missed analyst expectations with revenues guided to $1.09 billion at the midpoint, or 4.75% below analyst estimates. Zoom Video made a GAAP profit of $45.7 million, down on its profit of $317 million, in the same quarter last year.

Zoom Video (ZM) Q2 FY2023 Highlights:

  • Revenue: $1.09 billion vs analyst estimates of $1.11 billion (1.57% miss)
  • EPS (non-GAAP): $1.05 vs analyst estimates of $0.93 (12.6% beat)
  • Revenue guidance for Q3 2023 is $1.09 billion at the midpoint, below analyst estimates of $1.15 billion
  • The company dropped revenue guidance for the full year, from $4.54 billion to $4.39 billion at the midpoint, a 3.3% decrease
  • Free cash flow of $222 million, down 55.6% from previous quarter
  • Net Revenue Retention Rate: 120%, down from 123% previous quarter
  • Customers: 3,116 customers paying more than $100,000 annually
  • Gross Margin (GAAP): 75.1%, in line with same quarter last year

Started by Eric Yuan who once ran engineering for Cisco’s video conferencing business, Zoom (NASDAQ:ZM) offers an easy to use, cloud-based platform for video conferencing, audio conferencing and screen sharing.

The company became a household name during the Covid pandemic and today it's used not only for business meetings but also by teachers to conduct classes, by developers to write code together, and by lawyers in court.

Zoom didn’t invent video conferencing, it just made it a lot less painful. The platform works reasonably well even on a spotty internet connection, is easy to use, cheap and works across mobile and desktop. The company is notoriously customer obsessed and Yuan, the CEO, has been known to personally write to disgruntled users for feedback.

Work is becoming more distributed, both across geographies and devices. In order for businesses to keep functioning efficiently, they need to be able to communicate as well as they did when the teams were co-located, which drives the demand for integrated communication platforms.

And that is important because there is a lot of competition in the video conferencing space from products like Google Meet, Microsoft (NASDAQ:MSFT) Teams, Cisco (NASDAQ:CSCO) Webex or upcoming startups like Around.co.

Sales Growth

As you can see below, Zoom Video's revenue growth has been solid over the last year, growing from quarterly revenue of $1.02 billion, to $1.09 billion.

Zoom Video Total Revenue

Zoom Video's quarterly revenue was only up 7.63% year on year, which might disappoint some shareholders. We can see that the company increased revenue by $25.6 million quarter on quarter accelerating up on $2.42 million in Q1 2023.

Guidance for the next quarter indicates Zoom Video is expecting revenue to grow 4.44% year on year to $1.09 billion, slowing down from the 35.1% year-over-year increase in revenue the company had recorded in the same quarter last year. Ahead of the earnings results the analysts covering the company were estimating sales to grow 12.4% over the next twelve months.

Large Customers Growth

You can see below that at the end of the quarter Zoom Video reported 3,116 enterprise customers paying more than $100,000 annually, an increase of 200 on last quarter. That's in line with the number of contracts wins we are used to seeing over the last year, suggesting that the company is able to maintain its current sales momentum.

Zoom Video customers paying more than $100,000 annually

Product Success

One of the best things about software as a service businesses (and a reason why they trade at such high multiples) is that customers tend to spend more with the company over time.

Zoom Video Net Revenue Retention Rate

Zoom Video's net revenue retention rate, an important measure of how much customers from a year ago were spending at the end of the quarter, was at 120% in Q2. That means even if they didn't win any new customers, Zoom Video would have grown its revenue 20% year on year. Despite it going down over the last year this is still a good retention rate and a proof that Zoom Video's customers are satisfied with their software and are getting more value from it over time. That is good to see.


What makes the software as a service business so attractive is that once the software is developed, it typically shouldn't cost much to provide it as an ongoing service to customers. Zoom Video's gross profit margin, an important metric measuring how much money there is left after paying for servers, licenses, technical support and other necessary running expenses was at 75.1% in Q2.

Zoom Video Gross Margin (GAAP)

That means that for every $1 in revenue the company had $0.75 left to spend on developing new products, marketing & sales and the general administrative overhead. This is a good gross margin that allows companies like Zoom Video to fund large investments in product and sales during periods of rapid growth and be profitable when they reach maturity. It is good to see that the gross margin is staying stable which indicates that Zoom Video is doing a good job controlling costs and is not under pressure from competition to lower prices.

Cash Is King

If you follow StockStory for a while, you know that we put an emphasis on cash flow. Why, you ask? We believe that in the end cash is king, as you can't use accounting profits to pay the bills. Zoom Video's free cash flow came in at $222 million in Q2, down 51.1% year on year.

Zoom Video Free Cash Flow

Zoom Video has generated $1.28 billion in free cash flow over the last twelve months, an impressive 29.9% of revenues. This robust FCF margin is a result of Zoom Video asset lite business model, scale advantages, and strong competitive positioning, and provides it the option to return capital to shareholders while still having plenty of cash to invest in the business.

Key Takeaways from Zoom Video's Q2 Results

Sporting a market capitalization of $29.6 billion, more than $5.52 billion in cash and with positive free cash flow over the last twelve months, we're confident that Zoom Video has the resources it needs to pursue a high growth business strategy.

We struggled to find many strong positives in these results. On the other hand, it was unfortunate to see that Zoom's revenue guidance for both the full year and the next quarter missed analysts' expectations. Overall, this quarter's results were not the best we've seen from Zoom Video. The company currently trades at $77 per share.

Is Now The Time?

When considering Zoom Video, investors should take into account its valuation and business qualities, as well as what happened in the latest quarter. Although we have other favorites, we understand the arguments that Zoom Video is not a bad business. However, its revenue growth has been a little slower, and analysts expect growth rates to deteriorate from there. But on a positive note, its bountiful generation of free cash flow empowers it to invest in growth initiatives.

Zoom Video's price to sales ratio based on the next twelve months is 6.2x, suggesting that the market is expecting more moderate growth, relative to the hottest tech stocks. We don't really see a big opportunity in the stock at the moment, but in the end beauty is in the eye of the beholder. And if you like the company, it seems that Zoom Video doesn't trade at a completely unreasonable price point.

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