Zendesk's (NYSE:ZEN) Q1 Earnings Results: Revenue In Line With Expectations

Jabin Bastian /
2022/04/28 4:34 pm EDT

Customer service software maker Zendesk (NYSE:ZEN) reported results in line with analyst expectations in Q1 FY2022 quarter, with revenue up 30.2% year on year to $388.3 million. The company expects that next quarter's revenue would be around $405 million, which is the midpoint of the guidance range. That was in roughly line with analyst expectations. Zendesk made a GAAP loss of $66.9 million, down on its loss of $48.9 million, in the same quarter last year.

Is now the time to buy Zendesk? Access our full analysis of the earnings results here, it's free.

Zendesk (ZEN) Q1 FY2022 Highlights:

  • Revenue: $388.3 million vs analyst estimates of $384.6 million (0.96% beat)
  • EPS (non-GAAP): $0.12 vs analyst expectations of $0.15 (17.5% miss)
  • Revenue guidance for Q2 2022 is $405 million at the midpoint, roughly in line with what analysts were expecting
  • The company reconfirmed revenue guidance for the full year, at $1.69 billion at the midpoint
  • Free cash flow of $758 thousand, down 97.3% from previous quarter
  • Gross Margin (GAAP): 80.5%, up from 79.5% same quarter last year

Founded in 2006 by three Danish friends who got tired of implementing complex old-school solutions, Zendesk (NYSE:ZEN) is a software as a service platform that makes it easier for companies to provide help and support to their customers.

Companies need to be able to interact with and sell to their customers as efficiently as possible. This reality, coupled with the ongoing migration of enterprises to the cloud drives demand for cloud-based customer relationship management (CRM) software that integrate data analytics with sales and marketing functions.

Sales Growth

As you can see below, Zendesk's revenue growth has been very strong over the last year, growing from quarterly revenue of $298 million, to $388.3 million.

Zendesk Total Revenue

And unsurprisingly, this was another great quarter for Zendesk with revenue up 30.2% year on year. But the growth did slow down compared to last quarter, as the revenue increased by just $12.9 million in Q1, compared to $28.3 million in Q4 2021. We'd like to see revenue increase by a greater amount each quarter, but a one-off fluctuation is usually not concerning.

Guidance for the next quarter indicates Zendesk is expecting revenue to grow 27.2% year on year to $405 million, in line with the 29% year-over-year increase in revenue the company had recorded in the same quarter last year. Ahead of the earnings results the analysts covering the company were estimating sales to grow 25.4% over the next twelve months.

There are others doing even better than Zendesk. Founded by ex-Google engineers, a small company making software for banks has been growing revenue 90% year on year and is already up more than 150% since the IPO last December. You can find it on our platform for free.


What makes the software as a service business so attractive is that once the software is developed, it typically shouldn't cost much to provide it as an ongoing service to customers. Zendesk's gross profit margin, an important metric measuring how much money there is left after paying for servers, licenses, technical support and other necessary running expenses was at 80.5% in Q1.

Zendesk Gross Margin (GAAP)

That means that for every $1 in revenue the company had $0.80 left to spend on developing new products, marketing & sales and the general administrative overhead. Significantly up from the last quarter, this is a great gross margin, that allows companies like Zendesk to fund large investments in product and sales during periods of rapid growth and be profitable when they reach maturity.

Key Takeaways from Zendesk's Q1 Results

With a market capitalization of $15 billion, more than $1.09 billion in cash and with free cash flow over the last twelve months being positive, the company is in a very strong position to invest in growth.

It was good to see Zendesk deliver strong revenue growth this quarter. And we were also glad to see the improvement in gross margin. Zooming out, we think this was a decent quarter, showing the company is staying on target. The company is flat on the results and currently trades at $121.5 per share.

Should you invest in Zendesk right now? It is important that you take into account its valuation and business qualities, as well as what happened in the latest quarter. We look at that in our actionable report which you can read here, it's free.

One way to find opportunities in the market is to watch for generational shifts in the economy. Almost every company is slowly finding itself becoming a technology company and facing cybersecurity risks and as a result, the demand for cloud-native cybersecurity is skyrocketing. This company is leading a massive technological shift in the industry and with revenue growth of 70% year on year and best-in-class SaaS metrics it should definitely be on your radar.

The author has no position in any of the stocks mentioned.